Return & Refund

1. Eligibility for Returns

Because all Pawtaku products are custom-made, returns and refunds are accepted only in cases of misprinted, defective, or damaged items.

Claims must be raised within 5 days of delivery

An unboxing video, clear images of the issue, and original packaging are mandatory

Upon verification, Pawtaku will reprint and ship a replacement at no additional cost

2. Non-Defective Products

Returns or exchanges due to personal preferences (wrong size, change of mind, etc.) are not eligible for refunds or exchanges. A new order must be placed at the buyer’s expense.

3. Reverse Pickup

For eligible returns, a reverse pickup may be arranged within 7 days of delivery. Reverse shipping costs are equal to forward shipping costs and apply to all items in the order, even if only defective items are returned.

4. Refunds

Refunds are not provided for print-on-demand products unless the item is defective or misprinted.

If approved, refunds are processed via the original payment method within 5–7 business days. Shipping fees are non-refundable unless the error is caused by Pawtaku.

5. Important Notes

Claims submitted after 5 days from delivery will not be accepted

Refunds are not applicable for order failures due to incorrect customer information

Pawtaku reserves the right to assess disputes and make the final decision

6 Policy Updates

This policy may be updated at any time. Changes will be reflected on this page with a revised date.

7. Contact Information

For questions related to shipping, delivery, returns, or refunds, contact us at:

 Email: pawtaku.care@gmail.com